Frequently asked questions
Questions people ask before booking
Everything below is answered the way we would answer it on the phone. Where the honest answer is “it depends”, we have said what it depends on rather than rounding it up into a promise.
Questions specific to one service live on that service’s own page.
Choosing a service
Working out what to book, what it covers and how a quote is put together.
Which cleaning service do I actually need?
If the home is broadly maintained, a standard clean will reset it. If it has been a while, or the property is new to you, start with a deep clean and let standard or recurring visits hold that level afterwards. Moving house has its own services — move-in for an empty property you are taking on, move-out for one you are handing back.
Do you serve my part of Frisco?
Frisco is our home market and we work right across the city, from Stonebriar and Starwood through Panther Creek, Newman Village, Phillips Creek Ranch and the newer developments north of Eldorado. We also cover The Colony, Little Elm, Prosper, Plano and Allen.
How is a quote worked out?
Pricing depends on the size of the home, the number of bathrooms, which service you need and the condition the property is in. That is why we ask about the home rather than publishing a single number — you will have the figure confirmed before anything is booked.
Before the visit
The small amount of preparation that makes a visit go better.
What should I do before the team arrives?
Nothing is required. That said, clearing personal items off counters and floors and putting away anything valuable or fragile means more of the visit goes into cleaning rather than moving things. Let us know about any room you would rather we did not enter.
What about pets?
Pets are completely fine — just tell us they are there and how they usually react to visitors. If an animal is nervous around strangers or equipment, the simplest thing is to keep them in one room while the team works.
On the day
Access, supplies, products and what happens while the team is in the house.
Do I need to be home during the clean?
No. Plenty of clients are at work. What matters is that access is arranged in advance — a code, a key, a smart lock or someone to let the team in — and confirmed before the visit rather than on the day.
Do you bring cleaning supplies and equipment?
Yes, the team arrives with everything needed. If you would prefer a specific product used on a particular surface, leave it out and tell us; we will use yours instead of ours.
Are your products safe around children and pets?
Products are chosen with children, pets and household finishes in mind. If anyone in the home has a sensitivity or you want a particular product avoided entirely, tell us when you book and we will work around it.
Scheduling
Moving, skipping and canceling visits.
What are your hours?
We clean Monday through Saturday, 9:00 AM to 5:00 PM. Visits are scheduled inside that window, and recurring plans run on a fixed day of the week.
Can I change or cancel a booking?
Yes. Let us know as early as you reasonably can so the slot can be re-used, and we will move, skip or cancel the visit. Recurring plans simply pick up at the next scheduled date.
Trust and safety
Insurance, background checks and what happens if a visit is not right.
Are you insured and bonded?
Yes. Hygiene Maids is fully insured and bonded, and that cover is in place on every visit we run.
Are your cleaners background-checked?
Every cleaner is background-checked before they work in a client home, and they arrive in branded uniform so it is obvious who is at your door.
What if I am not happy with the clean?
Tell us within 24 hours. The walk-through at the end of every visit exists for exactly that, and if you spot something afterwards you still have a day to raise it. We will come back and put the affected area right at no extra cost.
Longer answers
Questions that needed a full page
Some of these come up often enough, and have enough nuance, that a three-sentence answer would be misleading.
- What House Cleaning Costs in Frisco — and What Drives ItNobody can quote your home from a web page. Here is what a quote is actually built from, and how to compare two of them.
- How Long Does a House Cleaning Actually Take?The honest answer is that hours are the output, not the input. Here is what actually sets the number.
- What Is Included in a Professional House Cleaning?What is standard, what varies between companies, and the six things almost nobody includes unless you ask.
- Should You Clean Before the Cleaners Arrive?No, you should not clean. But clearing is a different thing from cleaning, and it makes a measurable difference.
- Do You Need to Be Home During a Cleaning Visit?Most people are at work. What matters is that access is arranged in advance and that you know who is coming.
- What House Cleaners Will Not Do (and Why)Every exclusion has a reason — usually liability, specialist equipment, or a different trade entirely.
Service-specific
Questions about a particular service
Each service page answers the questions that only apply to it — what a deep clean will not fix, whether a move-out clean gets your deposit back, how apartment access works.
Book a clean
Still got a question?
Ask it directly. We will give you a straight answer about your Frisco home — including when the answer is that we are not the right fit.
- Insured & bonded
- Background-checked cleaners
- 24-hour guarantee
Serving Frisco and nearby communities · Monday – Saturday, 9:00 AM – 5:00 PM
